Customer Service Representative

Main responsibilities

SMB Medical SA, part of the Marle Group and specialised in the manufacture of orthopaedic implants, is looking for a Customer Service Representative to strengthen our Back Office and Customer Service department and support our continued national and international growth.

• Manage relationships and information flow with national and international customers
• Receive, verify and enter customer orders into the company's information systems
• Monitor order progress, confirmed delivery dates and related customer communications
• Operate on customer web portals for data entry, updates, KPI verification and related activities
• Support the RFQ process: NDA management, questionnaire completion, portal document download, offer registration verification and response follow-up
• Update sales summaries, statistics and commercial documentation in line with functional management
• Collaborate with production, quality, logistics and administration to ensure service consistent with company standards

Requirements

• Experience in customer service, commercial back office or client management
• Excellent knowledge of English, spoken and written; knowledge of French and German is an advantage
• Good knowledge of information systems and the Office suite, in particular Excel
• Interest in technical, production and documentary processes; experience in the medical or industrial sector is an advantage
• Precision, analytical ability and ease in working with data, documents and deadlines

Soft skills

• Strong communication and interpersonal skills, including in international contexts
• Customer orientation, problem-solving and priority management skills
• Operational autonomy, proactivity and team-working attitude
• Reliability, discretion and attention to service quality

What we offer

• Ongoing technical training within our areas of activity
• Work within an international, young and dynamic team
• Integration into an established, growing group oriented towards continuous improvement
• Salary commensurate with abilities and good social benefits

How to apply

Interested candidates are invited to send their complete application including CV and certificates to SMB Medical SA, HR Department, Via Serrai 14, CH-6592 S. Antonino or to careers@ch.marlegroup.com.

Download the full job posting (PDF)